Q: How can I change or cancel my order?
A: Since we want to send your items to you as quickly as possible, we are generally unable to make changes to an order after it's been placed. However, you can send an email to firstname.lastname@example.org to check the status of your order
Q: Where is my order?
A: Upon shipment, package tracking information is sent to the email address associated with your order. If you didn’t receive a tracking number, or the tracking seems inaccurate, please reach out to us at email@example.com.
Q: My order never arrived. What should I do?
A: Please send an email to firstname.lastname@example.org with your order number.
Q: My package was marked as delivered, why did I not receive anything?
A: Sometimes, a package will be marked as delivered by the shipping carrier prematurely. If you receive the delivery email but have not received your package, here is what we suggest
USPS/FedEx delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait 2-3 business day, as the package could have been marked as delivered by mistake, and will arrive the following day.
Q: Where do you ship from and do you ship to my country?
A: Some orders from the United States will be sent from the US warehouse; it is also possible to ship from China (depending on whether the product is in stock in the warehouse)
Orders from other countries are sent from the Chinese warehouse.
If you have any questions, please communicate with us before placing an order.
Q: The product I ordered doesn’t fit. What can I do?
A: To start your return or exchange of unworn, unwashed, undamaged items with tags attached, please send an email to email@example.com for more specific assistance. For hygiene reasons, we cannot accept returns of underwear; please email us for assistance with fit or quality issues.
Q: Can I exchange a product?
A: We do not process exchanges, however, qualifying items can be returned to us for a full refund and re-ordered. A new order can be placed directly on our website, or email, or live chat. Our team will ensure we get you in the right fit!