Q: How can I change or cancel my order?
A: Since we want to send your items to you as quickly as possible, we are generally unable to make changes to an order after it's been placed. However, you can send an email to firstname.lastname@example.org to check the status of your order
Q: Where is my order?
A: Upon shipment, package tracking information is sent to the email address associated with your order. If you didn’t receive a tracking number, or the tracking seems inaccurate, please reach out to us at email@example.com.
Q: My order never arrived. What should I do?
A: Please send an email to firstname.lastname@example.org with your order number.
Q: Where do you ship from and do you ship to my country?
A: Most of our items will be shipped from U.S. local and we ship worldwide. If you have any questions, please communicate with us before placing an order
Q: The product I ordered doesn’t fit. What can I do?
A: To start your return or exchange of unworn, unwashed, undamaged items with tags attached, please send an email to email@example.com for more specific assistance. For hygiene reasons, we cannot accept returns of underwear; please email us for assistance with fit or quality issues.
Q: Can I exchange a product?
A: We do not process exchanges, however, qualifying items can be returned to us for a full refund and re-ordered. A new order can be placed directly on our website, or email, or live chat. Our team will ensure we get you in the right fit!