Warranty Policy
Understanding Your Warranty with Momcozy: Peace of Mind with Your Products
I. Warranty Period
Global Standard: The warranty period depends on your location (this warranty applies only to the country information provided when placing the order):
One year for all regions except Europe; Two years for Europe.
Warranty period is calculated from the time the package is delivered.
II. Warranty Coverage
Covers failures caused by non-human factors, including most battery-operated products. However, the following situations are excluded:
- Improper use, rough handling, unauthorized repairs, etc.
- Normal wear and tear, including parts that may wear down over time (e.g., batteries, breast pump accessories), accidental damage, and misuse.
- Products purchased through unofficial channels.
- Inability to provide valid proof of purchase.
- Second-hand products, freebies, and out-of-warranty items.
III. Warranty Process
Keep your proof of purchase, provide photos or videos of the issue, and contact support@momcozy.com. We will offer one of the following solutions:
- Send you a replacement of the same model.
- Exchange for another product of equal value.
- Full or partial refund based on the situation.
IV. About Refunds
If you're looking for detailed information on refunds, please visit our Return and Exchange Policy.