Pack Nomade : Chauffe-biberon Portable + Glacière à lait 650 ml

Before heading out, make sure the silicone ring is correctly installed and the lid is fully aligned before closing. After frequent use, the seal may shift or deform slightly, so check the sealing parts regularly. Avoid forcing, twisting, or playing with the lid unnecessarily, as this may affect alignment over time.

For more reliable freshness beyond home, fully freeze the cooling components before use and keep the cooler closed as much as possible during travel. Cooling performance may be affected by surrounding temperature, frequent lid opening, and whether the cooling tube or ice packs were frozen for the recommended time.

Charging issues are commonly caused by low-power adapters, damaged cables, or charging port issues. Use the original cable and a compatible charger recommended in the user manual, and check that the charging port is clean and dry. If the warmer still does not charge, please contact Momcozy Support for further assistance.

Mold or residue may appear if moisture is trapped inside the cooling components or if parts are stored before fully drying. To keep every feeding part clean and ready for the next trip out, wash and fully dry all parts after each use, and avoid storing the cooler while damp.

Wipe the outer shell clean as needed. Wash the inner storage bottles and removable parts after each use, then allow all parts to dry completely before storage. Compatible storage bottles and removable bottle parts can also be cleaned and sterilized with the Momcozy One-Stop Baby Bottle Washer and Sterilizer.

First, check that the warmer is sufficiently charged and that the correct warming mode is selected. Make sure the bottle is properly installed and the heating base is clean and dry. If the warmer powers on but still does not heat, please contact Momcozy Support for troubleshooting or replacement assistance.

Battery runtime may vary depending on milk volume, bottle size, heating temperature, and repeated warming cycles. To help keep the warmer ready for outings, road trips, or everyday use, fully charge it before longer trips, use a compatible charger, and avoid storing the device with a fully drained battery for long periods.

The bottle warmer uses a sensor system to monitor temperature. To help maintain reliable sensing and more confident warming, keep the heating base clean and dry. If the temperature display seems inaccurate, restart the device and make sure there is no milk residue, water, or mineral buildup on the heating area.

Clean the warmer promptly after use and descale it regularly according to the product instructions. Milk residue or mineral buildup may cause odors, discoloration, or burnt smells when repeatedly heated. Regular care helps keep the warmer ready for smoother feeding moments outside the home.

Black residue or burn marks may appear if milk spills onto the heating area and is repeatedly heated. To help prevent buildup, avoid overfilling, make sure the bottle is properly installed, and clean the heating area after each use.

Yes. Both the portable bottle warmer and breast milk cooler are designed with travel-friendly leak-resistant features. When properly assembled and closed, they help reduce leaks on the go. Before heading out, make sure the warmer lid is securely locked, the cooler lid is properly tightened, and all silicone sealing parts are correctly installed.

Milk may partially freeze if the bottle stays in direct contact with fully frozen cooling components for an extended period. Try keeping the bottle slightly separated from the frozen cooling components. If freezing continues, adjust the setup based on your travel duration and product instructions.

The Momcozy bottle cooler is designed to hold two 11oz Momcozy storage bottles. Before purchase, please check bottle size and compatibility information if you plan to use other bottles.

Cooling components may lose performance over time due to frequent use, improper storage, or damage. Make sure the packs are laid flat in the freezer and frozen for the recommended duration before each use. If they appear damaged or no longer perform as expected, please contact Momcozy Support.

Odors are usually caused by milk residue, moisture retention, or detergent buildup. Wash all parts thoroughly with mild soap, rinse well, and allow everything to air dry completely before storage. A clean, fully dry cooler helps keep milk storage fresher and more reassuring for the next outing.

Physical damage may result from drops, pressure during travel, or long-term wear. Cracks or dents may reduce insulation performance. If the damage affects normal use, please contact Momcozy Support for assistance.

Once breast milk is warmed, it should be used within 2 hours. If it is not finished within that time, discard it to reduce the risk of bacterial growth. Warmed milk should not be placed back in the refrigerator or reheated.