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All Momcozy.com standard shipping rates and policies apply to all items when shipped to the United States, United Kingdom, Canada, Australia, Saudi Arabia, France, Germany, and some EU Countries including free shipping on qualifying orders. For other countries, please get in touch with our customer service before placing the order.
The time frame of order delivery is divided into two parts:
●Processing time: 1-2 business days
●Shipping time: 3-8 days (excluding weekends and holidays).
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30-Day No-Reason Return Policy
Momcozy offers a 30-day no-reason return policy for unused and unopened products with intact packaging. Returns must include all original accessories and proof of purchase. Customers are responsible for return shipping costs, and original shipping fees are non-refundable. Clearance items and non-Momcozy branded products are excluded from this policy.
Exchange Policy
Non-Quality Issues: Within 30 days of receipt, unused products may be exchanged for reasons such as size mismatch, with the return shipping cost to be borne by you.
Quality Issues: If a product is damaged due to quality issues within the warranty period, please contact our customer service team for assistance. They will provide you with a solution that best suits your needs.
If you have any problems or malfunctions during use, please contact us at support@momcozy.com, and please allow up to 24 business hours for a response to your question.
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At Momcozy, we want you to feel confident in your purchase. That's why we offer a 1-year warranty (2 years in EU) on most products with batteries, covering normal wear and tear. Simply keep your proof of purchase and contact us if you experience any issues within the warranty period. We'll work with you to find a solution, whether it's a repair, replacement, or refund.
Some exclusions apply, such as damage caused by misuse or unauthorized modification. For more details, please see our full warranty policy.
Waist extends to 52 inches (women's size 22/24)
A convenient button allows you to customize the seat width as your baby grows, ensuring a comfortable and snug fit.
soft and breathable materials, including cozy cotton, lightweight and lint-resistant polyester, and airy mesh.
This baby carrier is designed to grow with your child from 3 months up until they are a toddler. It typically supports babies from around 7 to 44 pounds, but always check the specific product guidelines to ensure safety and comfort for your child's particular age and weight.
Our guidelines advise against using a face-out position for infants under 6 months due to their developmental needs for head, neck, and hip support. For older infants, our focus remains on ensuring proper support and safety, and we encourage caregivers to consult with their pediatrician to determine the most appropriate carrying method based on their child’s individual needs.
To determine if your baby carrier is ergonomic, check that it supports your baby in a natural, seated position with their knees slightly higher than their buttocks — often referred to as the "M-position" or "frog-leg position", which is important for healthy hip development. Additionally, the carrier should distribute your child’s weight evenly across your body to prevent discomfort or strain, and offer adjustable features to ensure a snug, personalized fit for both you and your baby. High-quality, breathable materials and padded straps are also indicative of an ergonomic design.
Yes, newborns can be safely carried in a baby carrier if it's designed to accommodate them. An appropriate newborn-friendly carrier must offer adequate support for the infant's head and neck since they cannot hold up their head on their own. The carrier should also hold the baby in an ergonomically correct position, which means the hips are in a natural "M" shape, with knees higher than the buttocks to promote healthy hip development. For newborns, Momcozy offers a specially designed Newborn Baby Carrier with Sunshield, which provides excellent support and comfort for your little one.
You can start using a baby carrier for your newborn as long as they don’t have any underlying medical conditions. Some baby carriers are specifically designed for newborns, featuring extra neck and head support, and a snug fit to ensure safety and comfort. For example, the Momcozy Newborn Baby Carrier with Sunshield is perfect for newborns, providing the necessary support from birth. In contrast, the Momcozy Ergonomic Carrier is suitable for babies aged 3 months and older. Always check the product guidelines to confirm the carrier is appropriate for your baby's age and weight.